Rental Return & Refund Policy
Effective Date: 09/24/2026
Rental Return & Refund Policy
At Apeks GNSS USA, we strive to provide reliable GNSS, GPS, surveying, and positioning equipment for your project needs. This Rental Return & Refund Policy applies to all equipment rented from Apeks GNSS USA, including short-term, long-term, commercial, and rent-to-own arrangements.
1. Rental Returns
All rental equipment must be returned by the agreed-upon return date and time stated in the rental agreement.
The equipment must be returned in the same condition in which it was provided, excluding normal wear and tear. All equipment, accessories, batteries, chargers, cases, cables, controllers, poles, mounts, and other items included with the rental must be returned.
Customers are responsible for securely packaging and shipping equipment when a return shipment is required. Equipment remains the customer's responsibility until it is received and inspected by Apeks GNSS USA.
2. Late Returns
Equipment returned after the agreed-upon rental period may be subject to additional rental charges.
Late fees may be calculated based on the applicable daily or weekly rental rate for the equipment. If a late return prevents Apeks GNSS USA from fulfilling another customer's reservation, the customer may also be responsible for resulting rental costs or other documented losses, to the extent permitted by applicable law.
Customers should contact us before the rental period expires if additional time is needed. Extensions are subject to equipment availability and approval by Apeks GNSS USA.
3. Inspection Upon Return
All returned equipment will be inspected after receipt.
If equipment is returned with damage beyond normal wear and tear, missing components, excessive cleaning requirements, or other issues affecting its functionality or value, Apeks GNSS USA may charge the customer for the reasonable cost of repair, replacement, or restoration.
Apeks GNSS USA will provide documentation of applicable damage or missing-equipment charges when reasonably available.
4. Lost or Stolen Equipment
The customer is responsible for rented equipment while it is in their possession or control.
If equipment is lost, stolen, or otherwise cannot be returned, the customer may be responsible for the equipment's replacement cost, together with applicable rental charges and other reasonable costs permitted under the rental agreement.
In the event of theft, customers should immediately notify Apeks GNSS USA and file a police report when appropriate.
5. Refunds
Refund eligibility depends on the type of rental and the circumstances of the cancellation or return.
Unless otherwise stated in the rental agreement:
- Rental charges for time already used are non-refundable.
- Prepaid rental amounts may be refundable when a cancellation is made before the rental period begins, subject to any applicable cancellation fees.
- No refund will be issued for unused rental time resulting from an early return unless Apeks GNSS USA agrees otherwise in writing.
- Deposits or security deposits will be returned after the equipment has been received and inspected, less any authorized charges for damage, missing equipment, late fees, unpaid rental charges, or other amounts owed under the rental agreement.
- Refunds, when approved, will generally be issued to the original payment method.
6. Cancellation Before Rental Period
Customers who need to cancel a rental should notify Apeks GNSS USA as soon as possible.
Cancellation fees, if applicable, will be determined by the rental agreement and the amount of advance notice provided. Equipment reserved specifically for a customer may be subject to cancellation charges if the cancellation results in a loss of rental availability.
7. Equipment Malfunction
If rented equipment experiences a technical problem that is not caused by misuse, accidental damage, unauthorized modification, or improper operation, the customer should contact Apeks GNSS USA immediately.
Apeks GNSS USA may, at its discretion and subject to availability, provide troubleshooting assistance, repair, replacement equipment, a rental extension, or an appropriate rental adjustment.
Customers should not attempt repairs or modifications without prior authorization.
8. Rent-to-Own Equipment
Rent-to-own transactions are subject to the specific terms of the applicable rent-to-own agreement.
Unless otherwise stated in writing, rent-to-own payments are not treated as ordinary rental payments that may be refunded upon return. Any purchase credits, ownership terms, cancellation rights, and return requirements will be governed by the applicable rent-to-own agreement.
9. Customer Responsibility
Customers are responsible for using the equipment in accordance with the manufacturer's instructions and the rental agreement.
Equipment may not be sold, transferred, subleased, modified, dismantled, or provided to another party without written authorization from Apeks GNSS USA.
10. Contact Us
For questions regarding returns, cancellations, refunds, rental extensions, or equipment issues, please contact:
Apeks GNSS USA
Website: www.apeksgnssusa.com
Email: info@apeksgnssusa.com
Phone: (786)308-0620
This policy may be updated from time to time. The rental agreement signed or accepted by the customer governs the specific terms of each rental.
