Equipment Sales Return & Refund Policy
Equipment Sales Return & Refund Policy
Apeks GNSS USA sells GNSS, GPS, surveying, and related equipment to customers throughout the United States. Because certain products are specially ordered and imported internationally, our sales and return policy differs from our rental policy.
1. All Sales Are Final
Unless otherwise stated in writing by Apeks GNSS USA, all equipment sales are final once an order has been fulfilled or shipped.
We do not accept returns or provide refunds for equipment purchased due to a change of mind, incorrect equipment selection, project cancellation, lack of use, or other reasons unrelated to a verified product defect or fulfillment error.
Customers are encouraged to review product specifications, compatibility, accessories, and intended use before placing an order. Our team is available to assist customers in selecting equipment before purchase.
2. Special-Order and Imported Equipment
Some equipment is specially ordered from international manufacturers or distributors and shipped to the United States specifically for the customer.
Once an order for such equipment has been submitted to the supplier, cancellation may not be possible. If cancellation or return is approved as an exception, the customer may be responsible for all applicable costs associated with the transaction, including:
- International shipping charges
- Return shipping charges
- Customs, duties, and brokerage fees
- Restocking fees
- Distributor or manufacturer fees
- Payment processing fees
- Inspection or testing fees
- Other non-refundable costs incurred by Apeks GNSS USA
Where equipment must be returned to an international distributor or manufacturer, the customer may be responsible for the actual cost of returning the equipment.
3. Damaged Equipment Upon Delivery
Customers should inspect their shipment promptly after delivery.
If equipment arrives visibly damaged, customers should photograph the packaging and equipment and contact Apeks GNSS USA as soon as possible.
Damage claims must be reported within [48/72] hours of delivery unless otherwise required by applicable law or the applicable carrier or manufacturer warranty.
Customers should not return damaged equipment without receiving return instructions from Apeks GNSS USA.
4. Incorrect or Missing Equipment
If Apeks GNSS USA ships an incorrect product or an order is missing an item, customers must contact us promptly so that we can investigate and determine the appropriate resolution.
If the error is confirmed to be on our part, Apeks GNSS USA will work with the customer to provide the appropriate replacement, missing item, or other reasonable resolution.
5. Defective Equipment
If equipment is believed to have a manufacturing defect, the customer must contact Apeks GNSS USA before attempting to return the equipment.
Apeks GNSS USA may require photographs, videos, diagnostic information, serial numbers, or other information to determine whether the issue is related to a manufacturing defect, shipping damage, improper operation, or another cause.
Where applicable, warranty claims will be handled according to the manufacturer's or distributor's warranty terms.
A product that is not functioning as expected does not automatically qualify for a refund. Apeks GNSS USA may first attempt troubleshooting, repair, replacement, or warranty service.
6. Unauthorized Returns
Customers should not ship equipment back to Apeks GNSS USA, a manufacturer, or an international distributor without receiving written return authorization.
Unauthorized shipments may be refused or returned to the customer at the customer's expense.
7. Refunds
Except where required by applicable law or expressly approved by Apeks GNSS USA in writing, refunds are not available after an order has been fulfilled.
If a refund is approved, the amount refunded may be reduced by non-refundable expenses incurred in connection with the order, including shipping, international transportation, customs, duties, distributor charges, restocking fees, payment processing fees, and other applicable costs.
Refunds, when approved, will generally be issued to the original payment method.
8. Manufacturer Warranty
Where a product is covered by a manufacturer or distributor warranty, warranty claims may be subject to the manufacturer's warranty terms, conditions, exclusions, and procedures.
Apeks GNSS USA does not independently extend or modify a manufacturer's warranty unless expressly stated in writing.
9. Customer Responsibility
Customers are responsible for selecting equipment appropriate for their intended application. Customers should review product specifications, required accessories, software compatibility, and system requirements before completing their purchase.
Apeks GNSS USA may provide product information and assistance with equipment selection; however, the customer remains responsible for confirming that the equipment meets their specific project requirements.
10. Contact Us Before Returning Any Equipment
DO NOT ship equipment back without prior written authorization from Apeks GNSS USA.
For questions regarding an order, warranty issue, damaged shipment, or potential return,
please contact:
Apeks GNSS USA
Website: www.apeksgnssusa.com
Email: [Insert Email Address]
Phone: [Insert Phone Number]
This policy may be updated from time to time. Specific written terms provided with an individual order may supersede this general policy.
